Munich Airport

Integrated Report 2025

Sustainability indicators

The totals are calculated including decimal places, which may occasionally lead to differences due to rounding.

Field of action

Energy consumption and emissions1)

2025

2024

2023

2022

GJ

MWh

CO₂ (t)

GJ

MWh

CO₂ (t)

GJ

MWh

CO₂ (t)

GJ

MWh

CO₂ (t)

Scope 1: Direct energy consumption/emissions

Natural gas gas/diesel generating sets CHPP

0

0

0

0

0

0

0

0

0

0

0

0

Natural gas gas/gasoline generating sets CHPP

1,301,094

361,415

73,356

1,241,159

344,766

70,051

1,248,966

346,935

70,417

1,230,410

341,781

68,829

Natural gas boiler plant

75,459

20,961

4,254

79,476

22,077

4,486

36,173

10,048

2,039

12,534

3,482

701

Fuel oil gas/diesel gensets

18,628

5,175

1,380

31,586

8,774

2,341

18,529

5,147

1,373

31,177

8,660

2,310

Fuel oil boiler plant

3,646

1,013

270

6,674

1,854

495

4,421

1,228

328

10,551

2,931

782

LPG

0

0

0

0

0

0

0

0

0

0

0

0

Fuel oil emergency gensets

1,422

395

105

1,342

373

100

1,991

553

147

2,242

623

166

Natural gas consumption EFM2)

5,425

1,507

306

5,819

1,616

328

7,528

2,091

424

6,956

1,932

389

Diesel and gasoline16)

126,866

35,241

8,964

129,713

36,031

9,630

120,676

33,521

8,957

113,863

31,629

8,436

Total Scope 1

1,532,540

425,706

88,636

1,495,770

415,492

87,430

1,438,283

399,523

83,686

1,407,733

391,037

81,613

Scope 2: Indirect energy consumption/emissions3)

External electricity purchased4)

118,280

32,856

11,269

128,915

35,810

13,285

111,283

30,912

14,189

133,834

37,176

16,172

District heating purchased5)

76,349

21,208

1,129

41,814

11,615

619

87,365

24,268

1,292

101,459

28,183

1,501

Natural gas purchased6)

25,386

7,052

1,431

61,975

17,215

3,498

60,610

16,836

3,417

55,412

15,392

3,100

Power supplied to outside companies7)

-178,891

-49,692

−17,044

−159,204

−44,223

−16,407

−166,976

−46,382

−21,289

−170,622

−47,395

−20,617

Heat supplied to outside companies

-102,225

-28,396

−1,129

−85,577

−23,772

−619

−80,971

−22,492

−1,292

−77,427

−21,508

−1,501

Electricity for cooling supplied to outside companies

−1,547

−430

−147

−1,259

−350

−130

−1,066

−296

−136

−696

−193

−84

Natural gas supplied to outside companies

−25,386

−7,052

−1,431

−61,975

−17,215

−3,498

−60,610

−16,836

−3,417

−55,412

−15,392

−3,100

Purchased power transmitted8)

124,268

34,519

11,840

105,137

29,205

10,835

110,145

30,596

14,043

109,808

30,502

13,269

Total Scope 2 9)

10)

10)

5,918

10)

10)

7,584

10)

10)

6,806

10)

10)

8,739

Scope 3a: Other indirect energy consumption/emissions (by third parties)

11)

11)

11)

11)

11)

11)

11)

11)

Electrical energy purchases of outside companies

17,044

16,407

21,289

20,617

Heat purchases of outside companies

1,129

619

1,292

1,501

Electricity for cooling purchases of outside companies

147

130

136

84

Natural gas purchases of outside companies

1,431

3,498

3,417

3,100

Fuel for outside companies16)

6,662

6,295

5,604

6,446

Subtotal

10)

10)

26,414

10)

10)

26,948

10)

10)

31,739

10)

10)

31,747

Total carbon emissions that can be influenced annually12)

120,968

121,962

122,231

122,099

Air traffic (LTO cycle)13)

Take-off

48,314

46,063

41,846

37,296

Climb-out

83,184

79,040

71,290

63,596

Idle (taxying on the apron)

147,906

137,827

121,389

105,454

Approach

97,956

94,263

85,884

77,417

APU (PCA taken into account)14)

11,676

13,697

13,076

9,947

Engine test runs

421

368

455

349

Feeder traffic15)

71,627

70,744

67,246

55,783

Total Scope 3

487,498

468,950

432,925

381,589

  1. FMG calculates its carbon footprint based on the WRI/WBCSD Greenhouse Gas Protocol Corporate Accounting and Reporting Standard. For Scope 3, FMG reports on relevant – for its business model – sub-sectors. In addition, the principle of operational control is applied. To the extent that they are subject to emissions trading, conversion parameters, such as heat values and emission factors in particular, are determined according to the provisions of the German Emissions Trading Authority (DEHSt). Other conversion parameters are based on the latest publications from the German Federal Environment Agency (UBA).

  2. EFM: company responsible for de-icing and aircraft towing at Munich Airport; associated company

  3. Reporting of scope 2 emissions in accordance with the GHG Protocol Scope 2 Guidance (2015) using the location-based method on the basis of federal domestic consumption, electricity mix and district heating mix emission factors. Net scope 2 emissions with specific emission factors are 0.343 kg/kWh for electricity and 0.213 kg/kWh for district heating from fossil fuels (source: UBA). The total district heating supply consists of fossil district heating and district heating from biomass with the specific emission factor of 0 kg/kWh.

  4. 51% electricity from renewable energies (as of 2025 according to section 42 of the German Energy Act (EnWG))

  5. Estimated value based on previous years: 75% of the district heating is obtained from biomass directly from the biomass heating plant at the Zolling site.

  6. Purchase of natural gas only (reference year 2024), no renewable energies

  7. Including quantities distributed to external companies

  8. Total volume distributed to external companies and subsidiaries. The specific emission factor used for purchased power was also used here.

  9. Scope 2 emissions in accordance with the GHG Protocol Scope 2 Guidance (2015) using the market-based method produce 2847 t CO₂. The basis is the emission factor of 0.165 kg/kWhel for the electricity procured by Munich Airport. The other emission factors remain the same as in footnote 3.

  10. For physical reasons, it does not make sense to add heating, cooling, and electricity together in energy units. The sum can only be used to draw very limited conclusions.

  11. Not indicated, as values cannot be reported for all items.

  12. Sum of scope 1, scope 2, and the subtotal scope 3a.

  13. Emission calculated using the LASPORT model for classifying air traffic according to the LTO cycle.

  14. Calculated from aircraft movements using the LASPORT model, subsequently taking into account the APU emissions prevented by using PCA systems.

  15. Carbon emissions from employees and air passengers traveling to and from the airport. In the case of employees, only the route to the workplace at the Munich Airport campus is considered.

  16. Biogenic fuels (like HVO100) are included as an energy quantity; CO₂ emissions are not included. The CO₂ emissions resulting from biofuels are 426 t for Scope 1 and 54 t for Scope 3.

Electricity generation and procurement

Related GRI standard

With its own block heat and power plant, which is operated based on the cogeneration of heat and power, Munich Airport generates around 80 % of its total electricity needs as an energy supplier. The missing portion of approximately 20 % is procured and supplied to affiliated companies and third-party customers on campus. The cogeneration plant converts used natural gas into electrical energy and usable heat at the same time. Around 80 % of the waste heat generated during power generation covers the heating requirements of the airport campus. The airport procures the remaining required heating from the Freising district heating supply. Since the beginning of 2011, around half of the district heating procured has come from renewable biomass.

Energy intensity coefficient1)

In kWh/passenger

Related GRI standard

2025

2024

2023

2022

Power consumption

5.03

4.93

5.50

6.52

  1. Electricity consumption is responsible for more than 2/3 of the total carbon emissions caused by energy-induced processes at the airport (excluding airline emissions). Furthermore, it is only very slightly linked to weather conditions. For this reason, the power consumption per passenger is the most meaningful key figure for energy consumption at Munich Airport.

The total electricity consumption of all buildings and facilities, including the electricity transmitted through the grid, is counted as electricity consumption on the airport campus. This includes power consumption by FMG and its subsidiaries, consumption by external companies, and all losses at the low-voltage level.

Greenhouse gas emissions intensity1)

In kg/passenger 

Related GRI standard

2025

2024

2023

2022

Carbon emissions (scope 1, 2)

2.18

2.29

2.44

2.85

  1. The measured value «carbon emissions per passenger» enables the different forms of primary and secondary energy used at the airport to be added together in a physically meaningful way in relation to passenger figures. Up to and including 2021, the calculation of the key figure comprises carbon emissions from scope 1, 2 and 3a (including the consumption of electricity, heating, cooling, natural gas, and fuels from external companies).
    Starting in 2022 – in line with the current carbon strategy – the carbon emissions of scope 1 and 2 will be added together without including scope 3a.

Other greenhouse gas emissions

CH₄, N₂O and fluorinated greenhouse gases in CO₂ equivalents1) (t)

Related GRI standards

2025

2024

2023

2022

LTO cycle

3,806

3,602

3,231

2,862

Feeder traffic2)

500

485

429

417

APU3)

296

290

270

242

Engine test run4)

5

4

5

4

Small appliances in buildings and central cooling plants

365

1,786

62

715

Mobile systems (vehicles)

108

170

29

119

  1. Conversion of emissions into CO₂ equivalents in accordance with the IPCC Fourth Assessment Report

  2. Feeder traffic includes the traffic generated by passengers, visitors, and commuters in the area around the airport.

  3. Calculated from aircraft movements based on the LASPORT model, taking into account the remaining APU period when using preconditioned air (PCA) systems

  4. Estimated figures

De-icing agents used1)
Related GRI standards

2024/2025

2023/2024

2022/2023

2021/2022

De-icer for areas of operation in t2)

2,001

3,461

2,780

2,558

Aircraft de-icing agent (Safewing Type I) in m³

3,041

3,598

3,256

2,563

Aircraft de-icing agent (Safewing Type IV) in m³

535

509

536

455

Recycling rate of Type I de-icing agent used in %

57

60

69

68

Number of days of winter operations

52

34

37

56

  1. The values refer to the period from October 1, 2024 to September 30, 2025. The data basis is subject to seasonal influences. Year-on-year fluctuations are associated with the weather conditions in winter.

  2. Liquid potassium formate and sodium formate granules

The company responsible for de-icing operations at Munich Airport, Gesellschaft für Enteisen und Flugzeugschleppen am Flughafen München mbH (EFM), uses glycol-based de-icing agent that is sprayed onto aircraft by de-icing vehicles. The low-viscosity Type I de-icing agent is mixed with water in a 55:45 ratio, heated, and applied to the aircraft at a temperature of 85 degrees Celsius. Type IV de-icing agent contains thickeners, making it viscous. It is sprayed on cold and undiluted.

EFM

Measured pollutant concentrations1)

in micrograms/m³

Related GRI standards

Current legal annual limit value

2025

2024

2023

2022

NO2 concentration (nitrogen dioxide)

40

14

13

13

14

SO2 concentration (sulphur dioxide)2)

20

2

2

2

2

PM10 concentration (particulate matter)

40

11

10

10

11

PM2,5 concentration

25

8

7

6

8

  1. NO₂, SO₂ and PM₁₀ as well as PM₂,₅ are recorded in the course of publishing the integrated report. Other pollutant concentrations can be found in the current Webreporting on the air quality measurements.

  2. Statutory threshold to protect vegetation, only strictly applicable away from urban centers and transport facilities, but complied with here as well as the immission value specified by the administrative regulation TA Luft for protecting human health (50 µg/m³).

Air pollutants emitted

IN T

Related GRI standards

2025

2024

2023

2022

NOx – Aviation (LTO cycle)

1,400.5

1,326.8

1,197.1

1,085.6

NOx – Feeder traffic1)

38.8

42.5

47.2

51.6

SOx – Aviation (LTO cycle)

95.7

90.6

81.2

72.0

SOx - Feeder traffic1)

0.2

0.2

0.2

0.2

PM₁₀ – Aviation (LTO cycle)

11.7

11.4

10.2

8.9

PM₁₀ – Feeder traffic1)

0.42

0.5

0.5

0.6

  1. Feeder traffic includes passenger, visitor, and commuter traffic in the airport area.

Total drinking water consumption1), 2)
Related GRI standards

1 m³ corresponds to 0.001 mega liters

2025

2024

2023

2022

Water purchased from utility in m3

1,027,198

937,339

891,705

811,648

Water consumption per 1,000 traffic units in m³

22.0

21.0

22.4

23.7

  1. Includes all companies on the campus.

  2. Derivation of values: Water metering in m3 measured at the drinking water supply points (transfer points water metering shafts 1 to 4) from ZWM to Munich Airport

Water sources

Related GRI standard

Munich Airport sources its drinking water from the Zweckverband zur Wasserversorgung Moosrain (ZWM – Moosrain municipal water supply association), which extracts it from the tertiary strata via seven water wells at depths of between 94 and 160 meters. The water wells are located in the water protection areas at «Obere Point» (surface area 33 hectares) and «Oberdingermoos» (surface area 36 hectares) in the municipality of Oberding.

moosrain.de/verband/daten-fakten

Total process water extraction for cooling in the power stations, west and east
Related GRI standards

1 m³ corresponds to 0.001 mega liters

2025

2024

2023

2022

Quantity of the quaternary groundwater extracted in m³

175,150

230,380

232,530

218,527

Total wastewater discharged1), 2)
Related GRI standards

1 m³ corresponds to 0.001 mega liters

2025

2024

2023

2022

Total wastewater discharged from Munich Airport to the sewage plant of the Abwasserzweckverband Erdinger Moos (Erdinger Moos municipal wastewater association) in m³

2,116,845

2,689,058

2,387,073

2,051,259

Wastewater consumption per 1,000 traffic units in m³

45.2

60.2

59.9

59.8

  1. Includes all companies on the campus.

  2. The wastewater discharged to the sewage treatment plant of the Abwasserzweckverband Erdinger Moos is composed of domestic wastewater, de-icing water, and rainwater.

Water samples

Related GRI standard

Under the provisions of the planning approval notice, Munich Airport is required to test the water surrounding the airport. Securing evidence regarding the quantity (water level) and quality (water quality) of groundwater is particularly important. FMG measures the water levels of more than 300 groundwater and 17 surface water measurement points on an ongoing basis. Water quality is determined at 18 groundwater measuring points and eleven surface water measuring points. All implemented measures are summarized in a report, evaluated, and presented to the water authorities.

https://www.azv-em.de/

Waste1)

In t

Related GRI standards

2025

2024

2023

2022

Point of disposal and recycling

Recycling

Paper, cardboard, and cartons from buildings

698

742

725

683

Mixed reclaimed materials/waste for recycling from buildings

2,327

2,272

1,871

1,670

Sorting facilities, recycling firms in Eitting,

Schwaig, Moosburg, and Munich (recycling)

Topsoil (humus-rich excavated earth)2)

2

0

125

175

Mixed glass

268

254

204

300

Wood

432

468

407

471

Bulk waste

407

473

545

364

Scrap metal containing electronic waste

361

589

719

322

Other recyclables3)

321

182

277

213

Total recycling

4,816

4,980

4,873

4,198

Recycling

Material recycling

2,651

3,104

2,971

2,338

Construction waste (waste from demolition, conversion, renovation and maintenance measures)

1,241

1,667

1,988

1,017

Recycling/disposal specialist

(material recycling/

pit filling)

Hazardous waste without ADR4) (only FMG share, excluding mineral wool and excluding hazardous goods)

661

197

175

268

Recycling/disposal specialists (material recycling) or GSB Sonderabfall-Entsorgung (hazardous waste specialist) in Munich and Ebenhausen (secondary fuels)

ADR (= hazardous goods)4)

130

166

223

324

Other waste5)

619

1,074

585

729

Energy recycling

2,318

2,275

2,295

2,184

Food waste

895

908

872

800

Biogas plant (energy recovery)

Waste for disposal/prohibited liquids (terminal areas)

56

34

46

66

Munich power plant

Waste for disposal/commercial municipal waste from buildings

1,367

1,333

1,377

1,318

Total recycling

4,969

5,379

5,266

4,522

Landfill waste

Insulators (mineral wool)

60

325

191

309

GSB hazardous waste landfill Schweinfurt

Total landfill

60

325

191

309

Total amount

9,845

10,684

10,330

9,029

  1. All quantities refer exclusively to the disposal processes organized by FMG waste management. This refers to the total amount shown (2025: 9,845 t).

  2. The topsoil comes from various construction activities.

  3. Foil, lightweight packaging, for example

  4. ADR (Accord européen relatif au transport international des marchandises dangereuses par route): European Agreement concerning the International Carriage of Dangerous Goods by Road

  5. Runway wear, refuse, old tires, rubber waste, for example

Hazardous goods: Inspections and training

Related GRI standard

Operations at Munich Airport involve a number of substances that are harmful to the environment and water and that have to be declared as hazardous goods and subsequently transported off site. The vehicles used for transporting hazardous goods were inspected to verify that they are in proper condition and are roadworthy and safe to operate. Employees undergo training in the handling of hazardous goods at regular intervals in accordance with the legal regulations. In the 2025 reporting year, a total of 130 tons of waste (previous year: 166 tons) was declared as hazardous goods and transported for disposal.

Waste management

Related GRI standard

Flughafen München GmbH is authorized to conduct waste management independently on its site in accordance with the German Waste Management and Product Recycling Act. Avoidance of waste is an absolute priority. However, waste and scrap products are generated from the operation of the airport – across the board – and these are then collected where they occur in various separating systems, handed over to certified specialist businesses close to the airport, prepared in sorting plants, and then recycled. The small proportion of residual waste that cannot be recycled is converted by the Munich North power plant into district heating and power.

The majority of waste and scrap material is generated by affiliated companies as well as the companies and airlines based at the airport. The prerequisite for successful resource conservation is therefore a disposal concept tailored to the individual waste producer – from waste generation to recycling and disposal. FMG therefore provides regular information on current waste topics, gives tips on environmentally friendly conduct, and is on hand to offer advice.

Waste from aircraft

Related GRI standard

The volumes of waste (category 1 material) from aircraft cabin interior cleaning and catering are disposed of in accordance with EC Regulation 1069/2009 (Regulation on animal by-products) by a specialist waste management company at the Munich North waste incineration plant/power plant or recycled into energy.

The disposal service is not the responsibility of FMG and is conducted by a waste disposal specialist working on behalf of the Erding renderers association.

Airport «green spaces»1) outside the airport fence

in ha

Related GRI standards

2025

2024

2023

2022

«Green spaces» in total

885

885

877

875

Compensatory and replacement measures, zone III2)

529

529

524

522

Airport periphery, zone II

250

250

250

250

Ecological land reserve for future expansion measures

106

106

103

103

  1. Zone II and III green areas that are developed or maintained by Flughafen München GmbH in accordance with nature conservation requirements (as opposed to leased agricultural land or other real estate).

  2. FMG was not required to provide additional land for compensatory and replacement measures in 2025; moreover, no new areas were created for the ecological land reserve.

Number of employees
Related GRI standards

Group

2025

2024

2023

2022

Women

Proportion in % 3)

Men

Proportion in % 3)

Total

Proportion in % 3)

Total

Proportion in % 3)

Total

Proportion in % 3)

Total

Proportion in % 3)

Total number of employees1)

2,561

28.53

6,416

71.47

8,977

100.00

9,059

100.00

8,362

100.00

8,610

100.00

Full and part-time employees1)

 

 

 

 

 

 

 

 

 

 

 

 

Full-time

1,597

17.79

5,827

64.91

7,424

82.70

7,343

81.06

6,771

80.97

6,675

77.53

Part-time

964

10.74

589

6.56

1,553

17.30

1,716

18.94

1,591

19.03

1,935

22.47

Employment contracts1)

 

 

 

 

 

 

 

 

 

 

 

 

Temporary

147

1.64

259

2.89

406

4.52

467

5.16

525

6.28

497

5.77

Permanent

2,414

26.89

6,157

68.59

8,571

95.48

8,592

94.84

7,837

93.72

8,113

94.23

Other employees

96

236

332

557

512

437

Apprentices

65

151

216

275

236

230

Interns

4

5

9

16

17

7

Workers in marginal part-time employment

27

78

105

178

165

163

Temporary workers

0

2

2

88

94

37

Total employees including other employees of the Group

2,657

6,652

9,309

9,616

8,874

9,047

Employees on the airport campus2)

36,680

33,330

33,330

33,330

FMG

2025

2024

2023

2022

Women

Proportion in % 3)

Men

Proportion in % 3)

Total

Proportion in % 3)

Total

Proportion in % 3)

Total

Proportion in % 3)

Total

Proportion in % 3)

Total number of employees1)

1,140

27.54

3,000

72.46

4,140

100.00

4,098

100.00

4,069

100.00

3,990

100.00

Full and part-time employees1)

 

 

 

 

 

 

 

 

 

 

 

 

Full-time

643

15.53

2,668

64.44

3,311

79.98

3,305

80.65

3,333

81.91

3,287

82.38

Part-time

497

12.00

332

8.02

829

20.02

793

19.35

736

18.09

703

17.62

Employment contracts1)

Temporary

25

0.60

63

1.52

88

2.13

73

1.78

53

1.30

43

1.08

Permanent

1,115

26.93

2,937

70.94

4,052

97.87

4,025

98.22

4,016

98.70

3,947

98.92

Other employees

46

139

185

175

152

156

Apprentices

42

 

125

 

167

150

127

135

Interns

2

 

2

 

4

 

9

 

8

4

Workers in marginal part-time employment

2

12

 

14

 

16

 

17

 

17

Temporary workers

0

0

0

0

 

0

 

0

 

Total employees including other employees of FMG

1,186

3,139

4,325

4,273

4,221

4,146

  1. Figure does not constitute part of the independent auditor’s report. Includes all companies based at Munich Airport. The employee survey at Munich Airport is carried out every three years. The figures were last compiled in 2024. Further information on the survey is available here.

  2. All percentages are based on the total number of employees as per 1).

Employees covered by collective bargaining agreements
Related GRI standards

2025

2024

2023

2022

Group

FMG

Group

FMG

Group

FMG

Group

FMG

Total number of employees covered by collective bargaining agreements

8,665

4,224

8,772

4,162

8,082

4,112

8,211

4,048

Proportion of total employees in %1)

93.08

97.66

91.22

97.40

91.08

97.42

90.76

97.64

  1. All percentages are based on the total number of employees including apprentices, workers in marginal part-time employment, temporary staff, and interns.

Age structure of the employees
Related GRI standard

Group

2025

2024

2023

2022

Women

Proportion in % 2)

Men

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Age structure of the employees 1)

Under 30 years

410

4.57

1,043

11.62

1,453

16.19

1,411

15.58

1,125

13.45

997

11.58

30 to 50 years

1,387

15.45

3,094

34.47

4,481

49.92

4,425

48.85

4,055

48.49

4,313

50.09

Over 50 years

764

8.51

2,279

25.39

3,043

33.90

3,223

35.58

3,182

38.05

3,300

38.33

Total

2,561

28.53

6,416

71.47

8,977

100.00

9,059

100.00

8,362

100.00

8,610

100.00

FMG

2025

2024

2023

2022

Women

Proportion in % 2)

Men

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Age structure of the employees 1)

Under 30 years

181

4.37

331

8.00

512

12.37

461

11.25

421

10.35

376

9.42

30 to 50 years

646

15.60

1,222

29.52

1,868

45.12

1,814

44.27

1,760

43.25

1,704

42.71

Over 50 years

313

7.56

1,447

34.95

1,760

42.51

1,823

44.49

1,888

46.40

1,910

47.87

Total

1,140

27.54

3,000

72.46

4,140

100.00

4,098

100.00

4,069

100.00

3,990

100.00

  1. Reporting date: December 31: Figures do not include apprentices, workers in marginal part-time employment, temporary staff or interns.

  2. All percentages are based on the total number of employees as per 1).

Managers
Related GRI standard

Group

2025

2024

2023

2022

Proportion in % 2)

Proportion in % 2)

Proportion in % 2)

Proportion in % 2)

Total managers 1)

680

7.57

694

7.66

689

8.24

683

7.93

Women

153

22.50

165

23.78

174

25.25

173

25.33

Men

527

77.50

529

76.22

515

74.75

510

74.67

Age structure of managers

Under 30 years

25

3.68

26

3.75

18

2.61

17

2.49

30 to 50 years

394

57.94

382

55.04

344

49.93

370

54.17

Over 50 years

264

38.82

286

41.21

327

47.46

296

43.34

FMG

2025

2024

2023

2022

Proportion in % 2)

Proportion in % 2)

Proportion in % 2)

Proportion in % 2)

Total managers 1)

388

9.37

391

9.54

396

9.73

382

9.57

Women

73

18.81

74

18.93

74

18.69

65

17.02

Men

315

81.19

317

81.07

322

81.31

317

82.98

Age structure of managers

Under 30 years

5

1.29

7

1.79

5

1.26

5

1.31

30 to 50 years

195

50.26

184

47.06

169

42.68

157

41.10

Over 50 years

188

48.45

200

51.15

222

56.06

220

57.59

  1. Reporting date December 31: Proportion of managers in the total number of employees

  2. Percentage of managers in relation to the total number of employees

Nationalities1)
Related GRI standard

Group

2025

2024

2023

2022

Women

Men

Total

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Employee nationalities, overall picture

2,653

6,645

9,298

9,512

8,598

8,840

German nationals

2,021

4,286

6,307

67.83

6,503

68.37

6,176

71.83

6,590

74.55

Foreign nationals

632

2,359

2,991

32.17

3,009

31.63

2,422

28.17

2,250

25.45

Most represented groups of foreign nationals

Turkey

37

389

426

4.58

470

4.94

464

5.40

501

5.67

Croatia

30

237

267

2.87

264

2.78

212

2.47

209

2.36

Bosnia and Herzegovina

32

403

435

4.68

393

4.13

191

2.22

107

1.21

Romania

77

111

188

2.02

191

2.01

167

1.94

142

1.61

USA 

76

99

175

1.88

154

1.62

143

1.66

95

1.07

FMG

2025

2024

2023

2022

Women

Men

Total

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Total

Proportion in % 2)

Employee nationalities, overall picture

1,184

3,137

4,321

4,264

4,196

4,125

German nationals

1,129

2,816

3,945

91.30

3,852

90.34

3,788

90.28

3,722

90.23

Foreign nationals

55

321

376

8.70

412

9.66

408

9.72

403

9.77

Most represented groups of foreign nationals

Turkey

6

187

193

4.47

221

5.18

224

5.34

224

5.43

Austria

11

21

32

0.74

29

0.68

28

0.67

28

0.68

Italy

5

13

18

0.42

18

0.42

21

0.50

20

0.48

Kosovo

1

19

20

0.46

22

0.52

21

0.50

21

0.51

Greece

2

13

15

0.35

17

0.40

18

0.43

17

0.41

  1. Reporting date December 31: Total number of employees including apprentices and workers in marginal part-time employment, not including temporary staff or interns

  2. All percentages are based on the total number of employees as per 1).

Residence of employees1)
Related GRI standards

Administrative districts

2025

2024

2023

2022

Group

Proportion in %2)

FMG

Proportion in %2)

Group

FMG

Group

FMG

Group

FMG

Freising

2,422

26.35

907

21.06

2,668

890

2,365

871

2,223

835

Erding

1,633

17.76

951

22.08

1,639

956

1,614

959

1,639

977

Munich

1,910

20.78

778

18.06

1,899

756

1,677

732

1,631

705

Landshut

1,387

15.09

666

15.46

1,278

643

1,208

651

1,199

658

Pfaffenhofen

190

2.07

111

2.58

182

97

166

98

159

91

Ebersberg

172

1.87

99

2.30

173

100

156

97

149

92

Other districts 

1,479

16.09

795

18.46

1,495

806

1,412

788

1,840

767

Total

9,193

100.00

4,307

100.00

9,334

4,248

8,598

4,196

8,840

4,125

  1. Number of total employees, including apprentices, excluding workers in marginal part-time employment, temporary workers and interns who resided in the respective county on the reporting date of December 31.

  2. All percentages are based on the total number of employees as per 1).

Parental leave taken1)
Related GRI standard

Group

2025

2024

2023

2022

Women

Men

Total

Total

Total

Total

Parental leave taken

77

142

219

219

246

297

Part-time parental leave taken

7

6

13

11

18

10

FMG

2025

2024

2023

2022

Women

Men

Total

Total

Total

Total

Parental leave taken

46

77

123

121

136

149

Part-time parental leave taken

1

5

6

5

9

4

  1. Number of employees who took parental leave in the year under review. Figures exclude apprentices, workers in marginal part-time employment, temporary workers, and interns.

Due to the significant expense of evaluating the various parental leave models manually (duration of parental leave, split of parental leave), the number of individuals returning from parental leave, along with the number of resignations following parental leave, have not been recorded.

Employee turnover: new hires and departures
Related GRI standard

Group

20251)

20241)

20232)

20222)

Starters

Proportion in % 3)

Leavers

Proportion in % 3)

Starters

Leavers

Starters

Leavers

Starters

Leavers

Starters and leavers by age group

Under 30 years

680

47.19

298

29.27

838

442

678

339

518

332

30 to 50 years

622

43.16

355

34.87

889

472

620

440

499

476

Over 50 years

139

9.65

365

35.85

224

371

183

321

154

347

Total

1,441

100.00

1,018

100.00

1,951

1,285

1,481

1,100

1,171

1,155

Starters and leavers by gender

Male

1,000

69.40

738

72.50

1,481

886

1,009

715

716

704

Female

441

30.60

280

27.50

470

399

472

385

455

451

FMG

20251)

20241)

20232)

20222)

Starters

Proportion in % 3)

Leavers

Proportion in % 3)

Starters

Leavers

Starters

Leavers

Starters

Leavers

Starters and leavers by age group

Under 30 years

137

43.08

46

15.49

105

46

155

59

83

64

30 to 50 years

152

47.80

49

16.50

153

49

156

62

52

86

Over 50 years

29

9.12

202

68.01

32

192

45

166

15

155

Total

318

100.00

297

100.00

290

287

356

287

150

305

Starters and leavers by gender

Male

219

68.87

237

79.80

197

226

243

226

115

214

Female

99

31.13

60

20.20

93

61

113

61

35

91

  1. Including workers in marginal part-time employment, not including apprentices, temporary staff or interns

  2. Including apprentices, excluding workers in marginal part-time employment, temporary workers, and interns

  3. All percentages are based on the total number of starters/leavers among the employees as per 1).

Turnover rate

in %

Related GRI standard

20251)

20241)

20232)

20222)

Group

FMG

Group

FMG

Group

FMG

Group

FMG

Turnover rate

11.33

7.18

14.26

7.02

13.05

6.96

13.00

7.35

  1. The turnover rate reflects the ratio of leavers to the number of employees (as an annual average including workers in marginal part-time employment, not including apprentices, temporary staff or interns).

  2. The turnover rate reflects the ratio of leavers to the number of employees (as an annual average including apprentices, not including workers in marginal part-time employment, temporary staff or interns).

Average number of hours of training1)
Related GRI standard

2025

2024

2023

2022

Group2), 3)

FMG

Group3)

FMG

Group3)

FMG

Group4)

FMG

Average number of hours of continuing education per employee

24.9

12.1

36.7

8.0

20.8

7.1

13.8

6.2

Per male employee

29.5

13.8

45.5

9.0

21.2

7.9

14.2

7.1

Per female employee

13.0

7.6

16.5

5.4

19.9

4.5

13.0

3.6

Per manager5)

16.8

9.8

13.6

5.2

10.0

6.8

6.1

3.9

Per employee (without managerial responsibilities)

25.5

12.3

38.7

8.3

21.8

7.1

14.5

6.4

  1. Average number of hours spent on continuous professional development, training, and seminars that are recorded in a time management system (excluding aviation security courses) per employee (not including apprentices, workers in marginal part-time employment, temporary staff or interns) as of the reporting date of December 31.

  2. The ratio for each gender is an estimate, since it cannot be precisely determined by Allresto

  3. Excluding amd.sigma, Munich Airport NJ LLC, MAI US Holding, and MUCReal

  4. Excluding AE Berlin, amd.sigma, Munich Airport NJ LLC, MAI US Holding, MUCReal, LabCampus, and Infogate

  5. Level 1 to 4 managers, excluding the Executive Board of FMG

Ratio of total remuneration1)
Related GRI standard

2025

2024

2023

20222)

Ratio between the total annual compensation of the highest-paid person in the organization and the mean (median) total annual compensation of all employees (excluding the highest-paid individual)

11.50

11.82

11.16

12.31

Ratio of the percentage increase in total annual compensation for the highest-paid individual in the organization to the mean percentage increase in total annual compensation for all employees (excluding the highest-paid individual)

0.61

2.35

0.12

0.01

  1. All FMG employees, excluding apprentices, workers in marginal part-time employment, temporary staff, and interns. The total compensation of part-time employees shall be extrapolated to a full-time equivalent in each case. Total compensation includes: base salary, bonuses, stock and option packages

  2. Key figures influenced by short-time working, which continued up to and including the middle of 2022 Key figure collected for the first time in 2022 and so far only for FMG.

Because of the disparate, non-consolidated payrolls of the FMG subsidiaries, determining these key figures on a Group-wide basis involves a disproportionately large cost and effort and is therefore not reported.

Occupational health and safety
Related GRI standard

Group1)

2025

2024

2023

2022

Total

Total

Total

Total

Accident statistics 2)

Reportable occupational accidents

167

167

155

225

Resulting days lost3)

4,419

5,268

3,536

4,646

Fatal occupational accidents

0

0

0

0

Rate per 1,000 workers4)

20.76

21.77

21.6

32.74

FMG1), 6)

2025

2024

2023

2022

Total

Total

Total

Total

Accident statistics2)

Reportable occupational accidents

26

22

20

51

Resulting days lost3)

893

548

438

1,497

Fatal occupational accidents

0

0

0

0

Rate per 1,000 workers4)

8.21

7.36

6.91

17.53

Employees in ground handling Munich5)

2025

2024

2023

2022

Total

Total

Total

Total

Accident statistics2)

Reportable occupational accidents

92

78

78

61

Resulting days lost3)

2,420

2,819

2,151

1,030

Fatal occupational accidents

0

0

0

0

Rate per 1,000 workers4)

40.07

39.02

46.67

57.01

Workers in ground handling Berlin

2025

2024

2023

2022

Total

Total

Total

Total

Accident statistics2)

Reportable occupational accidents

0

0

0

44

Resulting days lost3)

0

0

0

555

Fatal occupational accidents

0

0

0

0

Rate per 1,000 workers4)

0

0

0

108.93

The Group ceased its activities at the Berlin airport with effect from December 31, 2022 after it sold its 100% stake in AAS Berlin GmbH (formerly AeroGround Berlin GmbH).


  1. Including apprentices, workers in marginal part-time employment, temporary staff, and interns

  2. Injuries requiring first-aid measures are also recorded if the employee attends Munich Airport’s medical service.

  3. These are calendar days and are counted from the day following the occupational accident. Only days of absence that are in the same calendar year as the accident event are reported.

  4. Reportable occupational accidents × 1,000 / full-time equivalents (FTEs) as an annual average

  5. Ground handling staff employed at FMG, employees of AeroGround, and temporary staff employed at AeroGround

  6. Not including «Ground handling staff employed at FMG». They are reported as «Munich ground handling staff».

Aircraft handling on the ground is a critical area for occupational health and safety measures at Munich Airport. This is why FMG publishes additional accident statistics for employees who work in aircraft handling.

Lost Time Incident Frequency1)
Related GRI standard

Total (FMG + AeroGround)2)

2025

2024

2023

2022

16.94

14.29

16.00

19.93

FMG

6.30

4.59

5.40

8.15

AeroGround2)

33.06

29.24

35.63

42.03

  1. Occupational accidents (with lost time ≥ 1 day) × 1,000,000 / hours worked

  2. Including ground handling staff at the Munich site employed by FMG, employees of Aeroground and temporary staff employed by AeroGround

Absenteeism due to illness

in %

Related GRI standard

Group

20251)

20241)

20232)

20222)

Women5)

Men5)

Total5)

Total4)

Total4)

Total4)

Sickness rate3)

8.26

8.90

8.73 

8.99

9.5

10.21

FMG

20251)

20241)

20232)

20222)

Women

Men

Total

Total

Total

Total

Sickness rate3)

5.67

7.98

7.42

8.05

8.39

9.1

  1. Including workers in marginal part-time employment, not including apprentices, temporary staff or interns

  2. Including apprentices, excluding workers in minor employment, temporary workers, and interns

  3. Hours lost to illness in proportion to the target hours to be worked, including rehabilitation, convalescent treatment, therapy procedures, etc.; related to the total number of employees as per 1) for 2024-2025 and/or as per 2) for 2022-2023

  4. Excluding amd.sigma, Munich Airport NJ LLC, MAI US Holding, and MUCReal

  5. Excluding amd.sigma, Munich Airport NJ LLC, MAI US Holding, MucReal; aerogate included in the evaluation through March 31, 2025, due to the sale

Occupational diseases1)

In %

Related GRI standard

2025

2024

2023

2022

Group

FMG

Group

FMG

Group

FMG

Group

FMG

Reported occupational illnesses

5

2

8

3

4

0

6

4

  1. Including apprentices, not including workers in marginal part-time employment, temporary staff or interns

Employment of people with disabilities
Related GRI standard

Group

20253)

20243)

20234)

20224)

Total

Total

Total

Total

Number of employees with limiting disabilities1)

594

627

6295)

653

Number of employees with severe disabilities in %2)

6.53

6.94

7.47

7.33

FMG

2025

2024

2023

2022

Total

Total

Total

Total

Number of employees with limiting disabilities1)

410

425

439

451

Number of employees with severe disabilities in %2)

9.58

10.09

10.60

10.81

  1. Degree of disability of at least 30 within the meaning of equality as referred to in Sozialgesetzbuch IX (Book IX of the German Social Security Code)

  2. Proportion of employees with limiting disabilities as per 1) to the average total number of employees including apprentices and workers in marginal part-time employment, not including temporary staff or interns

  3. Excluding Munich Airport NJ LLC and MAI US Holding, MucReal

  4. Excluding Munich Airport NJ LLC and MAI US Holding

  5. Errors identified during the review of the data were subsequently corrected.

Donations and sponsorship 

Proportion of total budget in %

Related GRI standard

2025

2024

2023

2022

Sport

34

34

55

77

Social welfare

24

17

8

4

Education

10

4

6

2

Culture

27

32

32

17

Environment

5

13

0

0

Measured noise1)

in dB(A)

Related GRI standards

Measurement point (nearest municipality)

2025

2024

2023

2022

Night2)

Day

Night2)

Day

Night2)

Day

Night2)

Day

Brandstadl (municipality of Hallbergmoos)

48

58

49

58

48

56

48

57

Pallhausen (town of Freising)

44

53

44

53

43

52

44

53

Reisen (municipality of Eitting)

46

54

48

54

47

54

46

54

Viehlaßmoos (municipality of Berglern)

43

53

45

54

45

54

45

52

  1. Continuous sound level Leq3 of the six months with the highest traffic volumes at four aircraft noise measuring points, each located along the main departure directions, in dB(A)

  2. Time period: 22:00 to 06:00

Noise protection regulations

The main regulations for the aviation industry are defined on an international level. Under the umbrella organization that is the United Nations, the ICAO (International Civil Aviation Organization) deals with the issue of reducing aircraft noise. The EU has similar objectives: With the «Flightpath 2050», it aims to reduce noise emissions by 65% by 2050, starting from 2000. But the airport operator can also help to regulate this area. Loud aircraft without certificates to ICAO Annex 16 are not allowed to take off from or land at Munich Airport. The regulations are even stricter at night: The night-flight curfew at Munich Airport is based on a noise quota that takes into account the number of movements as well as the type and size of the aircraft. In 2025, the utilization rate of the noise quota was 53%. The permissible continuous sound level of 50 dB(A) was not exceeded at any intersection of the flight corridors with the boundary line of the designated day/night protected area.

Noise protection

Distribution of operations directions between west and east

2025

2024

2023

2022

Westward

Eastward

Westward

Eastward

Westward

Eastward

Westward

Eastward

Total aircraft movements1), absolute

193,755

140,862

201,592

122,837

194,153

105,537

172,227

109,752

Total aircraft movements1), in %

58

42

62

38

65

35

61

39

Take-offs

Landings

Take-offs

Landings

Take-offs

Landings

Take-offs

Landings

Take-offs

Landings

Take-offs

Landings

Take-offs

Landings

Take-offs

Landings

North runway

39,184

52,933

33,241

32,009

41,176

57,930

28,670

27,836

42,554

54,831

25,205

24,198

37,205

48,440

27,233

24,028

South runway

57,795

43,843

37,093

38,519

59,363

43,123

32,991

33,340

54,530

42,238

27,556

28,578

48,953

37,629

27,582

30,909

  1. Excluding helicopters

Source: WebReporting January to December 2025

The assignment of the operating direction, in other words the decision as to whether the aircraft take off and land to the east or west, depends on the wind. This is because take-offs and landings usually take place into the prevailing wind direction. In addition, when using the runway system, FMG makes sure that the north and south runways are utilized as equally as possible.

Noise complaints1)
Related GRI standard

2025

2024

2023

2022

Noise complaints received via telephone

41

57

64

77

Complainants

28

34

42

58

Complaints received in writing

109

119

78

364

Complainants

42

40

33

43

  1. There is no direct correlation between the number of aircraft movements and the number of noise complaints. There are many personal factors that can affect the way we handle complaints.

Population development in the neighboring municipalities1)
Related GRI standard

Number of residents

2024

2023

20222)

Freising (District of Freising)

48,928

48,692

48,054

Marzling (District of Freising)

3,287

3,283

3,280

Oberding (District of Erding)

6,251

6,342

6,276

Hallbergmoos (District of Freising)

11,959

11,835

11,356

  1. The reporting date is December 31 in each case.

    Source: Bayerisches Landesamt für Statistik und Datenverarbeitung (Bavarian State Office for Statistics and Data Processing) - Statistikatlas Bayern (statistical atlas of Bavaria).

    Figures for 2025 were not available at the time of going to press.

  2. Data have been adjusted in line with subsequent updates in the source.

Determination of value creation

€ million

Related GRI standard

Group

2025

2024

2023

2022

Revenue

1,760.5

1,621.4

1,373.3

1,188.0

+ Other income

52.3

39.7

43.2

45.3

Total revenue

1,812.80

1,661.10

1,416.50

1,233.30

+ Income from investments

1.6

1.8

1.3

−0.2

./. Non-personnel expenses

−736.2

−666.1

−557.3

−494.7

./. Depreciation

−198.1

−203.2

−202.8

−266.4

= Value creation

880.1

793.6

657.7

472.0

Distribution of value creation

€ million

Related GRI standard

Group

2025

2024

2023

2022

Employees

659.7

596.9

541.6

500.0

Lenders (netted)

73.8

93.6

75.9

37.4

Public sector

−22.7

38.7

14.9

−6.6

Munich Airport Group

169.3

64.4

25.3

−58.8

= Value creation

880.1

793.6

657.7

472.0

The value generated calculation represents the difference between the service provided by the company and the value of the advance services required.

The distribution statement shows the proportions attributed to those involved in the value creation process – employees, the public sector, and lenders. Payments provided by FMG to the public sector include taxes. The interest on the loans to shareholders is included under the «Lenders» recipient group. The income from investments includes the results from companies valued using the equity method. The non-personnel expenses include the cost of materials and other expenses.

Air traffic figures
Related GRI standards

2025

2024

2023

2022

Total passenger volume

43,405,600

41,578,644

37,047,745

31,653,579

Total commercial traffic1)

43,394,442

41,568,219

37,037,070

31,642,738

Of which scheduled and charter traffic

43,373,216

41,545,482

37,017,627

31,618,832

Of which other commercial traffic1)

21,226

22,737

19,443

23,906

Non-commercial traffic1)

11,158

10,425

10,675

10,841

Total aircraft movements

337,438

327,228

302,150

285,028

Total commercial traffic1)

329,675

318,948

294,342

276,821

Of which scheduled and charter traffic

319,039

307,407

283,515

263,807

Of which other commercial traffic1)

10,636

11,541

10,827

13,014

General air traffic (non-commercial traffic)1)

7,763

8,280

7,808

8,207

Seat load factor (in %) in scheduled and charter traffic

80.9

81.9

81.3

77.5

Cargo handling (cargo and airmail carried in t)

340,746

311,091

284,346

266,779

Traffic units (TU) of commercial traffic1)

46,786,078

44,658,081

39,862,753

34,290,578

  1. For term definitions see the Annual Statistics Report 2025 p. 20/21

Passenger figures (commercial traffic only)
Related GRI standard

2025

2024

2023

2022

Total

Domestic

International

Total

Domestic

International

Total

Domestic

International

Total

Domestic

International

Total commercial traffic

43,394,442

6,117,881

37,276,561

41,568,219

6,160,176

35,408,043

37,037,070

5,739,466

31,297,604

31,642,738

4,818,806

26,823,932

Of which arrivals

21,756,389

3,051,626

18,704,763

20,847,160

3,067,586

17,779,574

18,552,240

2,866,783

15,685,457

15,864,243

2,393,840

13,470,403

Of which departures

21,622,230

3,062,832

18,559,398

20,700,014

3,086,323

17,613,691

18,467,051

2,868,493

15,598,558

15,758,549

2,417,903

13,340,646

Of which transit passengers1)

15,823

3,423

12,400

21,045

6,267

14,778

17,779

4,190

13,589

19,946

7,063

12,883

Number of O&D passengers2) in millions

25.1

24.0

21.6

17.9

Number of transfer passengers in millions

18.2

17.5

15.4

13.7

Proportion of transfer passengers in %

42

42

41

43

  1. Transit passengers arrive at the airport and continue their journey on the same aircraft. They are counted only once when landing.

  2. O&D passengers begin or end their journey at the airport.

Aircraft movements 1)
Related GRI standard

2025

2024

2023

2022

Total

Arrivals

Departures

Total

Arrivals

Departures

Total

Arrivals

Departures

Total

Arrivals

Departures

Passenger flights, scheduled/charter

315,258

157,523

157,735

303,716

151,773

151,943

279,468

139,603

139,865

259,449

129,642

129,807

Domestic

56,041

28,010

28,031

55,873

27,907

27,966

54,985

27,478

27,507

51,254

25,600

25,654

International

259,217

129,513

129,704

247,843

123,866

123,977

224,483

112,125

112,358

208,195

104,042

104,153

Cargo flights, scheduled/charter

3,781

1,897

1,884

3,569

1,734

1,835

3,591

1,779

1,812

3,882

1,935

1,947

Domestic

994

499

495

1,002

501

501

1,172

543

629

1,201

682

519

International

2,787

1,398

1,389

2,567

1,233

1,334

2,419

1,236

1,183

2,681

1,253

1,428

Airmail flights, scheduled/charter

02)

02)

02)

122

61

61

456

228

228

476

243

233

Domestic

0

0

0

122

61

61

456

228

228

476

243

233

International

0

0

0

0

0

0

0

0

0

0

0

0

General air traffic

18,399

9,291

9,108

19,821

10,061

9,760

18,635

9,464

9,171

21,221

10,704

10,517

Domestic

7,385

3,730

3,655

8,262

4,245

4,017

7,597

3,897

3,700

8,695

4,531

4,164

International

11,014

5,561

5,453

11,559

5,816

5,743

11,038

5,567

5,471

12,526

6,173

6,353

Total

337,438

168,711

168,727

327,228

163,629

163,599

302,150

151,074

151,076

285,028

142,524

142,504

  1. Military flights are not included.

  2. Due to the comparatively low volume of airmail traffic, shipments were carried on passenger flights.

Cargo tonnage (commercial handling)

IN T

Related GRI standard

2025

2024

2023

2022

Cargo handled

Incoming cargo

Outgoing cargo

Cargo handled

Incoming cargo

Outgoing cargo

Cargo handled

Incoming cargo

Outgoing cargo

Cargo handled

Incoming cargo

Outgoing cargo

Cargo-only flights

36,372

14,192

22,180

34,929

13,830

21,099

60,588

28,585

32,003

63,300

33,484

29,816

Bellyhold cargo on passenger flights

303,299

138,366

164,933

272,707

124,828

147,879

216,611

90,202

126,409

195,557

79,969

115,588

Total comprehensive income

339,671

152,558

187,113

307,636

138,658

168,978

277,199

118,786

158,413

258,857

113,453

145,404

Dialogue management
Related GRI standards

Number of entries 

2025

2024

2023

2022

Total complaints

2,408

3,798

3,277

2,272

Number of complaints on key issues

Airline

349

459

662

501

Airport facility

636

691

628

368

Baggage collection

311

1066

838

274

Parking

136

163

107

66

Passport control

117

132

72

71

Security checks

262

489

271

261

Passenger transportation

80

177

104

96

Airport service

242

307

234

159

Lost & Found 1)

45

68

152

230

Other

230

246

209

246

  1. First recorded in 2022

Dialogue management: dealing with feedback professionally

Related GRI standard

The central dialogue management team promptly and individually responds to, categorizes, and analyzes all customer feedback. This office deals with constructive criticism and positive feedback, in addition to complaints. In order to develop optimal process solutions for air travelers and to derive improvements where necessary, the departments, authorities, and system partners involved along the passenger experience chain network closely with each other.

Dialogue management recorded a total of 2,408 complaints in 2025. That is 36.6% less than in 2024, a decrease resulting from improved performance in the operational areas. It is especially apparent in the baggage claim area and in mobility service, which belongs to the passenger transport category. The number of security-check complaints has also dropped. This is due to the completed construction of the central security check area in Terminal 2. By contrast, the number of complaints in the category of airport facilities remains high, largely because of the existing infrastructure conditions. In 2025, Munich Airport recorded a relative complaint rate of 55 complaints per million passengers handled.

Firefighting service deployments
Related GRI standard

2025

2024

2023

2022

Total alarms

6,088

8,344

8,631

8,111

Number of deployments

2,470

2,887

2,961

3,257

Of which: technical support jobs

1,390

1,551

1,528

1,623

Of which: security monitoring jobs1)

404

640

704

915

Of which: firefighting jobs

676

696

729

719

Other firefighting service deployments2)

1,706

3,649

4,188

3,609

Rescue service deployments

1,912

1,808

1,482

1,245

  1. The airport fire brigade provided on-site standby services for designated high-risk activities, ensuring immediate intervention in the event of an emergency.

  2. Other activities include incidents involving hazardous materials (CBRN) and fire brigade responses assigned to miscellaneous alarm and incident categories. From 2025 onwards, statistics only include incidents requiring the deployment of at least one emergency vehicle; routine inspection activities, such as those performed by terminal services, are excluded.

As part of Corporate Security, the Airport Rescue and Firefighting service on the premises of the airport in Munich is responsible for fire safety and for technical assistance in the area of fire safety in aircraft and buildings. With qualified rescue service personnel and its own rescue vehicles, it provides 24-hour emergency assistance for passengers, visitors, and employees, and performs safety monitoring for work and events involving a fire hazard. From the two fire stations, the 50 firefighters present – the number of personnel on 24-hour duty as stipulated by the approval authority – can reach any point on the flight operations grounds within 180 seconds, thus meeting the prescribed response times for aircraft fire protection. The extinguishing capacity for aircraft fire protection meets the requirements of the highest category 10 of the International Civil Aviation Organization (ICAO) for each runway.